399btd Terms & Conditions — Complete Guide to Using the Platform

1 General Terms

These terms and conditions apply to the use of the 399btd platform and all its services. By creating an account or using our services, you are automatically considered to have accepted these terms.

399btd is an internationally licensed online gaming platform. We serve players in Bangladesh and our policies are designed accordingly. These terms may be updated from time to time, and continued use of the platform after any update will be considered acceptance of the revised terms.

2 Account Registration

You must be 18 years of age or older to register an account on 399btd. All information provided during registration must be accurate, complete, and up to date.

Registration Terms & Conditions

• Each individual may only create one account.
• Your name, address, date of birth, and contact details must be provided accurately.
• A photo of your National ID or passport may be requested for account verification.
• Accounts registered with false information may be closed at any time.
• Your account password must be kept strictly confidential and must not be shared with anyone.

Identity Verification (KYC)

For withdrawals or large transactions, 399btd may verify your identity. Withdrawals may be delayed until the KYC process is complete. Once the required documents are submitted, verification is typically completed within 24 to 48 hours.

3 Deposit & Withdrawal

Deposits and withdrawals on 399btd are quick and straightforward. You can transact easily via Mobile Pay, Nagad, and Rocket.

Withdrawal Terms

• Withdrawals can only be processed to the same payment method used for the original deposit.
• KYC verification is mandatory before your first withdrawal.
• Wagering requirements must be met before bonus funds can be withdrawn.
• 399btd reserves the right to temporarily hold withdrawals and conduct an investigation in the event of suspicious transactions.
• Withdrawals exceeding the daily limit will be processed the following day.

4 Betting Rules

Sports Betting on 399btd is governed by a set of specific rules designed to ensure a fair and level playing field for all players.

• Once a bet is confirmed, it cannot be cancelled – though a "Cash Out" option may be available in certain cases.
• Bets can be placed before a match kicks off or in-play, though odds are subject to change at any time.
• If a match is cancelled or postponed, all related bets are generally voided and stakes are returned.
• 399btd reserves the right to void any bet placed on erroneous odds.
• If one leg of a parlay bet is voided, it is removed and the remaining legs are recalculated.
• 399btd sets the maximum bet amount per match, and this limit is subject to change.

5 Bonus Terms & Conditions

Each bonus offer at 399btd comes with its own specific terms. Please read the conditions on the relevant bonus page before claiming any bonus.

General Bonus Policy

• Bonuses are generally valid for a limited time. Any unused bonus will be automatically forfeited upon expiry.
• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• A new bonus cannot be claimed while another bonus is still active, unless explicitly permitted.
• To qualify for a referral bonus, your friend must open a new account and make the minimum required deposit.
• If bonus abuse is detected, 399btd reserves the right to forfeit the bonus and any associated winnings.

Wagering Requirements

The wagering requirement refers to how many times you must bet the bonus amount before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets. Some bet types or specific games may not count toward the wagering requirement.

6 Casino Game Rules

All games in the 399btd casino section run on third-party audited RNG (Random Number Generator) technology, ensuring fair and unbiased results.

• Live Casino games are played with real dealers. If a game is interrupted due to connectivity issues during video streaming, the outcome will be determined based on the last confirmed state.
• If a technical error occurs during a game, the 399btd support team will review the case manually and provide a resolution.
• Some games have minimum and maximum bet limits, which will be displayed at the time the game is launched.
• Winnings from free spins in slot games are generally credited as bonus balance and are subject to wagering requirements.

7 Prohibited Activities

The following activities are strictly prohibited on the 399btd platform and may result in permanent account closure:

• Using automated bots or software to place bets or play games.
• Creating or using more than one account.
• Attempting to claim bonuses through fraudulent means.
• Accessing another user's account or attempting to hack into one.
• Using the platform for money laundering or any illegal activity.
• Betting using match-fixing arrangements or insider information.
• Attempting to bypass or exploit the platform's security systems.

8 Account Suspension & Closure

399btd reserves the right to temporarily suspend or permanently close an account without prior notice under the following circumstances:

• If a breach of these terms is proven.
• Upon evidence of suspicious transactions or fraudulent activity.
• KYC verification has not been completed.
• When required by court order or legal obligation.

Users may also request to close their own account at any time. In such cases, any valid balance may be withdrawn, but bonus balances will be forfeited.

9 Responsible Gaming

399btd is committed to responsible gaming above all else. We want our platform to be a source of entertainment only — never a cause of harm.

• Set your own daily, weekly, or monthly deposit limits.
• If needed, you can pause your account for anywhere between 24 hours and 6 months.
• A permanent self-exclusion option is also available — this cannot be reversed.
• If you feel that gaming is negatively affecting your life, please reach out to our support team right away.

For more details, visit our Responsible Play View page.

10 Privacy & Data Protection

Your personal information is of the utmost importance to 399btd. We use SSL encryption and advanced security technologies to keep your data safe.

• Your information is never sold to third parties.
• We may be required to share information with authorities in response to legal obligations or regulatory requests.
• Cookies are used to enhance your browsing experience.

For more details, visit our Privacy Policy View page.

11 Dispute Resolution

For any dispute or complaint, please contact the 399btd customer support team first. Most issues are resolved within 24–48 hours.

• Use live chat or email to submit a complaint.
• Attaching a screenshot or transaction ID to your complaint helps us resolve it faster.
• If your issue remains unresolved by customer support, you have the right to appeal to the licensing authority.
• If a loss occurs due to a technical error, log files will be reviewed and compensation will be considered accordingly.

12 Changes to Terms

399btd reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Registered users will be notified of any changes via email.

Continuing to use the platform after an update has been made will be considered acceptance of the revised terms. We recommend checking this page regularly.

Last Updated: January 1, 2026. For any questions, please contact us at support@399btd.biz.